RMA connection log
The RMA connection log application allows users to run a query to identify when a Remote Maintenance Agent (RMA) cycle has been run at a site. It identifies both successful RMA cycles and incomplete RMA cycles.
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Client owned Client proctored - appointment required sites will not see the RMA connection log application since they do not run RMA to upload exam results. |
Note- If the navigation pane is not displayed, click the Menu button at the top of the page.
- Click the RMA connection log menu.
- The RMA connection log page opens. The Search On or after start date defaults to yesterday's date and automatically runs a query to locate all RMA cycles that ran yesterday through today's current date and time.
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If your site has not scheduled any exam appointments and delivered any exams, or RMA has not been run at your site in the past 48 hours, the RMA connection log is empty and the table notifies you that no records were found.
If your site has delivered exams or there are exam registrations past their delivery date, but an RMA cycle has not been run to upload the results, a message notifies you to review ServiceDirect for cases regarding your site's missing results. Follow the instructions in the ServiceDirect case to resolve the issue. There may or may not be records listed in the table.
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The query results display the following information:
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COLUMN |
DESCRIPTION |
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Start date |
Identifies the date and time the RMA cycle started. |
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End date |
Identifies the date and time the RMA cycle ended. |
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Maintenance cycle |
Identifies if the RMA cycle was a maintenance cycle. Yes = maintenance cycle |
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Manual |
Identifies if the RMA cycle was run manually versus if it was a scheduled cycle. Yes = RMA was run manually |
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Status |
Identifies the success status of the RMA cycle. A successful RMA cycle status shows as Completed and lists how long the RMA cycle ran. An unsuccessful RMA cycle status show as Incomplete and the End date is empty.
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Results per page
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By default, 10 results are displayed on each page. Click the 10 per page button and select the desired number of results you want displayed on the page from the pop-up menu.
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Scroll through pages |
When the search results span multiple pages, use the scroll buttons to locate the desired result in the list.
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Search for results
You can search for RMA results going back as far as 3 months.
- Click the Calendar date picker button in the On or after start date field of the Search box at the top of the page.
- Click on the Previous Month
or Next Month 
buttons to scroll through the months. You are allowed to go back 3 months from the current date. - Click on a specific date on the calendar to select the date.
- Click the Search button. The system locates all RMA cycles that ran or attempted to run starting on the selected date through the current date and time.
- The results are sorted in descending order by Start date beginning with the most recently run RMA cycle down through the first RMA cycle that ran on the selected date.
- Click the upward pointing triangle to the right of the Start date column heading to sort the list in ascending order starting with the first RMA cycle on the selected date up through the current date and time.
- You can sort the list by clicking any of the column headings.
- Use the scroll buttons to scroll through the pages of results.
- Click the Refresh button at the top of the page to rerun the query and view the most recent results.
- Click the Clear search button to remove the date filter. The system runs the default query returning the RMA results starting with yesterday's date through the current date and time.
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If your site is part of a site group and has been assigned affiliate administrative rights for other sites in the group, you cannot affiliate to a site. In the future an error message will notify you that running an RMA connection log is not available for affiliated sites. |
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