Edit user account

Only users with the May add and edit (other) users role may edit a user account's personal information and the roles assigned to the user. Up to two users per site may be assigned the May add and edit (other) users role. You must first view the user account page and then you can edit the user.

Note

Date and Time formats display differently depending on which user interface language you have selected for the Connect portal, and the selected Google Chrome display language.

Select Connect user interface language drop-down list.

When you have selected English as your user interface language, and your Google Chrome display language is set to English (United States), the date format for the Password last updated field is Month DD, YYYY.
When you have selected English as your user interface language, and your Google Chrome display language is set to English (United Kingdom), the date format for the Password last updated field is DD Month YYYY.
When you have selected Arabic as your user interface language, the date format for the Password last updated field is YYYY Month DD.
When you have selected Chinese as your user interface language, the date format for the Password last updated field is YYYY MM DD.
When you have selected Japanese as your user interface language, the date format for the Password last updated field is YYYY MM DD.
When you have selected Korean as your user interface language, the date format for the Password last updated field is YYYY MM DD.

Locate the desired user in the list on the Users page.
Select the View button for the candidate. The Candidate account page is displayed.

Edit a user's personal information

Select the Edit button in the upper right-hand corner of the Personal Information panel.
The Edit Personal Information page opens.
Modify any of the personal information for the user.
1. First name—enter the user's first name. Required field.
2. Last name—enter the user's last name. Required field.
3. Primary Phone—enter the user's primary phone number. Required field.
4. Phone extension—enter the phone extension for the user if they have one. Optional field.
5. Email—enter the user's email address. Required field. The email address must be in a valid email address format. The system does not verify if the email address is valid, it only verifies if the email address format is valid.
6. Re-enter email—re-enter the user's email address. Required field. The email addresses must match. The system notifies you if the email addresses to do match. The email address must be in a valid email address format. The system does not verify if the email address is valid, it only verifies if the email address format is valid. This field is only displayed if the email field is modified.
7. Username—you must enter a unique username for the user. The username cannot match any other user at your site. The username must be a minimum of 2 characters. The system warns you if the username is over the maximum number of characters. Required field.
Select Save. A message notifies you that the user account has been successfully updated.
See Edit roles below to modify the roles assigned to the user or select the Users button at the top of the page, or the Done button at the bottom of the page to return to the Users list.

Edit roles

Select the Edit button in the upper right-hand corner of the Roles panel.
The Edit Role page opens.

Note

When editing your own Admin account in Connect User Management, you are unable to remove the May add and edit (other) users and May edit site information using Site Manager roles.

Edit the Admin user account roles.

You must ask another user with the May add and edit (other) users role to remove the role from your profile, or you must contact your local VUE Support Services (VSS) staff for assistance.

Select or deselect the desired user roles.

ROLE	DESCRIPTION
May admit candidates and deliver exams	Standard test center users have access to Admissions Manager to admit candidates for a scheduled exam, and Delivery Manager to launch candidate exams in the exam delivery room so candidates can complete their exams. It also allows users to reprint score report. This role allows Client proctored - appointment required users to create Events in the Proctoring application, admit candidates for exams, and unlock exams for candidates to complete their testing. When creating Proctor users for Client proctored - appointment required sites, this is the only role that should be assigned to the user.
May use Registration Manager	Users have access to Registration Manager so they can register candidates for exams at their testing site.
May reset passwords and disable accounts	Users can reset user accounts for other users that cannot remember their password, and user accounts that have been disabled. This triggers the reset email so users can configure a new password. Users may also disable a user account. This locks the user account and prevents users from accessing any of the Pearson VUE Testing System applications.
May add and edit (other) users	Only users with this role have the ability add new users to the system, and to edit existing users. Up to two users per site may be assigned this role. This role is grayed out if two users are already assigned to users at your site. If you and one other user are already assigned this role, you cannot assign it to a third user. You must remove the role from the second user first if you must assign it to a different user. You are unable to remove this role from your own profile. You must ask another user with this role to remove the role from your profile, or you must contact your local VUE Support Services (VSS) staff for assistance.
May edit site information using Site Manager	Users have editing access to Site Manager. If you do not have this role, you are only able to view Site Manager features.
May use Updater	Users have access to Updater to schedule or manually start a software update.
May administer affiliated sites	Users may administer affiliated sites. Only those sites that are configured with affiliate administrative rights will see this role.

Note

If a user is not a Pearson VUE Certified Administrator, do not assign any roles to the user. When they login to Connect they will have access to the following applications in the portal: Connection check, IntelliVUE reporting, RMA connection log, ServiceDirect, Site Manager (read-only), and User Management (read-only).

This allows Connect users read-only access to:

Site Manager: Calendar, Site hours, Roster, Workstations, Assets, Exams, Site Contacts, and Location. Users are unable to configure any changes to Site Manager settings.
User Management: View only access to the list of users configured for the site.

Select Save. A message notifies you that the user account has been successfully updated.
Select the Users button at the top of the page or select the Done button at the bottom of the page to return to the Users list.

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