View user account

The user account page displays the personal information panel that lists the information unique to the individual user. The roles panel lists the roles that have been assigned to the user. Depending on the roles users have been assigned, they have access to different options on the user account page.

Note

Users with the May add and edit (other) users role see an Edit button so they can edit the user's personal information and edit the roles assigned to the user. They also see a Delete button so they can delete users.
Users with the May reset passwords and disable accounts role and the May add and edit (other) users role see the Disable and Reset buttons unless they are viewing their own account. Users are unable to disable or reset their own accounts.
Users without either of these roles can only view the user accounts for their site. This helps them identify which users at their site can assist them with account issues.

Note

Date and Time formats display differently depending on which user interface language you have selected for the Connect portal, and the selected Google Chrome display language.

Select Connect user interface language drop-down list.

When you have selected English as your user interface language, and your Google Chrome display language is set to English (United States), the date format for the Password last updated field is Month DD, YYYY.
When you have selected English as your user interface language, and your Google Chrome display language is set to English (United Kingdom), the date format for the Password last updated field is DD Month YYYY.
When you have selected Arabic as your user interface language, the date format for the Password last updated field is YYYY Month DD.
When you have selected Chinese as your user interface language, the date format for the Password last updated field is YYYY MM DD.
When you have selected Japanese as your user interface language, the date format for the Password last updated field is YYYY MM DD.
When you have selected Korean as your user interface language, the date format for the Password last updated field is YYYY MM DD.

Locate the desired user in the list on the Users page.
Select the View button for the user. The user account page is displayed.

Admin view - Users with the May add and edit (other) users role have all the function buttons. Users with May reset passwords and disable accounts role will not see the Delete button.

Non-Admin view - Users without the May add and edit (other) users and May reset password and disable accounts do not see the Edit, Disable, Reset, or Delete buttons.
There are two sections on the page: Personal Information and Roles.
Select the Users button at the top of the page, or the Done button at the bottom of the page to return to the Users list.

Personal Information

The personal information panel lists the following information:

First name—user's first name.
Last name—user's last name.
Primary phone—user's primary phone number.
Phone extension—user's phone extension.
Email—user's email address.
Username—the username the user enters to log on to any of the Pearson VUE Testing System applications.
Account status—the current status of the user profile: Active, Pending, Disabled, or Reset.
Password last updated—the date the user last logged on to any of the Pearson VUE Testing System applications.

Roles

The roles panel lists the Application and specific Roles assigned to the user. Currently there is only one application that can be assigned to users—Site Manager.

Users may be assigned the following roles:

ROLE	DESCRIPTION
May add and edit (other) users	Only users with this role have the ability to add new users to the system, and to edit existing users. Up to two users per site may be assigned this role. If you and one other user are already assigned this role, you cannot assign it to a third user. You must remove the role from the second user first if you must assign it to a different user. You are unable to remove this role from your own profile. You must ask another user with this role to remove the role from your profile, or you must contact your local VUE Support Services (VSS) staff for assistance.
May admit candidates and deliver exams	Standard test center users have access to Admissions Manager to admit candidates for a scheduled exam, and Delivery Manager to launch candidate exams in the exam delivery room so candidates can complete their exams. It also allows users to reprint score reports. This role allows Client proctored - appointment required users to create Events in the Proctoring application, admit candidates for exams, and unlock exams for candidates to complete their testing. When creating Proctor users for Client proctored - appointment required sites, this is the only role that should be assigned to the user.
May reset passwords and disable accounts	Users can reset user accounts for users that cannot remember their password, and user accounts that have been disabled. This clears out the current password so the user must reconfigure new passwords. Users may also disable a user account. This locks the user account and prevents users from accessing any of the Pearson VUE Testing System applications.
May use Registration Manager	Users have access to Registration Manager so they can register candidates for exams at their testing site.
May edit site information using Site Manager	Users have editing access to Site Manager. If you do not have this role, you are only able to view Site Manager features.
May use Updater	Users have access to Updater to schedule or manually start a software update.
May administer affiliated sites	Users may administer affiliated sites. Only those sites configured with affiliate administrative rights will see this role.

Note

When users without any roles assigned login to the Connect portal, they have access to the following applications in the portal: Connection check, IntelliVUE reporting, RMA connection log, ServiceDirect, Site Manager (read-only), and User Management (read-only).

This allows Connect users read-only access to:

Site Manager: Calendar, Site hours, Roster, Workstations, Assets, Exams, Site Contacts, and Location. Users are unable to configure any changes to Site Manager settings.
User Management: View only access to the list of users configured for the site.

Pearson VUE Proprietary and Confidential