Add open and closed site availability rules

Open and closed site availability rules define the hours of operation for your site. Open rules define specific days and hours that your site is available to deliver exams. Closed rules define specific days and hours that your site is specifically closed (such as on holidays or for an emergency). Candidates are prevented from registering for exams during closed hours.

The testing system evaluates the rules you create when candidates register for an exam appointment. Closed rules override all open rules for the period of time selected in the closed rule. The closed rule prevents candidates from registering for exam appointments during the dates and times when a site is scheduled to be closed.

Note Users without the May edit site information using Site Manager role can view the existing Site availability rules, but they are unable to add new rules or modify existing rules.

Note Open and closed rules are removed weekly from Site Manager 365 days after the end date has passed. When it is removed it is permanently deleted from the system and cannot be recovered. However, rules with no end dates are not removed and remain in Site Manager.

Note Date and Time formats display differently depending on which user interface language  you have selected for the Connect portal, and the selected browser display language. When you have selected English as your user interface language, and your browser display language is set to English (United States), the date format is MM/DD/YYYY. The first day of the week is Sunday. The time format is AM/PM.  When you have selected English as your user interface language, and your browser display language is set to English (United Kingdom), the date format is DD/MM/YYYY. The first day of the week is Monday. The time format is 24 HR.  When you have selected Arabic as your user interface language, the date format is YYYY/M/D. The first day of the week is Saturday. The time format is 24 HR. When you have selected Chinese as your user interface language, the date format is YYYY/MM/DD. The first day of the week is Monday. The time format is 24 HR. When you have selected Japanese as your user interface language, the date format is YYYY/MM/DD. The first day of the week is Sunday. The time format is 24 HR. When you have selected Korean as your user interface language, the date format is YYYY.MM.DD. The first day of the week is Sunday. The time format is AM/PM.   You must enter the date and time format that matches the selected language.

Work with the calendar picker for open and closed rules

When selecting a start or end date for either an open or closed rule, you can either type in the date in the MM/DD/YYYY format, or you can use the Calendar picker button to select the date on the calendar. Use the following steps to select a date in the calendar picker:

1. Click on the Calendar picker  button and select a Start date or End date.
   1. To change the year, click on the MMM YYYY  drop-down button in the upper left corner of the calendar picker and click on the desired year in the list, and then click on the desired month in the list. 

      Select year

      

      Select month

      

   2. Click on the Previous Month  or Next Month  buttons to scroll through the months.
   3. Click on a specific date on the calendar to select the date. The selected day is displayed in the date field. 

      

Add open rule

1. Click the Add rule button in the upper right-hand corner of the page. The Add rule page opens. 

   

2. Enter a Name for the rule. For example, Normal business hours.
3. Select the Open site status option.
4. Type in a Start date in the following format MM/DD/YYYY or click on the Calendar picker  button and select a Start date when the site will be available for exam registrations and open for exam delivery.
5. Select No end date or select Specific date and use the calendar picker  to select the end date. 

   

   

Note When setting up rules for when your site is generally open, select the No end date option and enter only the start date, and start and end times. If you enter an end date, the rules will only be in effect until the end date you selected and you must remember to set up a new rule each time the existing rule is set to expire or update that rule to extend it.

6. Select the specific days of the week the site will be open for exam delivery. Make sure and deselect any days of the week in which the site will be unavailable.

Note If you specify no end date you may select every single day of the week. Only select the days of the week in which your site will be open. If you are closed on the weekend, deselect those days of the week.  If you specify a start date and end date and the date range is less than 7 days, the system identifies which days of the week you may select.

7. Select the Start time and End time from the drop-down lists. 

   

8. Click Save. A message notifies you the rule has been added. 

   

Add a closed rule

You must add closed rules to identify days and times when your site is not available to accept registrations and deliver exams. Closed rules are layered over the top of the open rules. Closed rules override all open rules for the period of time selected in the closed rule. Candidates are prevented from registering for exam appointments during closed dates and times.

1. Click the Add rule button in the upper right-hand corner of the page. The Add rule page opens. 

   

2. Enter a Name for the rule. For example, Lunch Hour.
3. Select the Closed site status option.
4. Type in a Start date in the following format MM/DD/YYYY or click on the Calendar picker  button and select a Start date when the site will be unavailable for exam registrations and closed for exam delivery.
5. Closed rules default to No end date. You can alternately select Specific date and use the calendar picker   to select the end date. 

   

   

Note When setting up rules for when your site is closed for a specific day such as a holiday, select the Specific date option for End date, and select all day for the Time period because you want the closed rule to expire.  If you want to set up a closed rule for lunch hour where your site is closed every day from 12:00-1:00 for a lunch break, you can select No end date, specify the days of the week, and select the start and end time.

6. Select the specific days of the week the site will be closed for exam delivery. Make sure and deselect any days of the week in which the site will be open.

Note If you specify no end date you may select every single day of the week.  If you specify a start date and end date and the date range is less than 7 days, the system identifies which days of the week you may select.

7. When you create a closed rule, you must specify the Time period.
   1. Select All day. 

      

   2. Select Specific time period and select the Start time and End time from the drop-down lists. 

      

8. Click Save. A message notifies you the rule has been added. 

   

Note A message may appear asking you to confirm the rule creation if you set up the rule in the following scenarios: The rule makes the site unavailable for the next 45 days or longer.

 

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