First Time Login

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The process described below assumes the new test center user has not logged in to the Connect portal or any other VTS applications (Site Manager, VSS, Registration Manager, Admissions Manager, or Delivery Manager) prior to logging in to the Connect portal.

If users have logged in to other VTS applications prior to logging in to the Connect portal, see the Login to Connect topic.


A Pearson VUE employee or an authorized test center user creates new test center user accounts via the VSS website or the Site Manager application. When a user profile is created, a username is assigned, and a one-time temporary password is created. The person who created the test center user ID is responsible for sending the username, temporary password and Test Center Site ID to the new user. This is a four-step process users must follow in order to login to the Connect portal:

Two-factor authorization is required for every Connect user. Users must have a unique username and password, and they must have a verification code for every user account on each browser where they will logon to the Connect portal. First time users are automatically granted a verification code for the browser where they establish their password and security questions. If users will logon to Connect from Internet Explorer, Google Chrome, and Firefox, they must have a verification code for that user profile on each of the browsers. Users must also consent to the use of tracking cookies.

Login to Connect with temporary password

When your new user account is created, a username and temporary one-time password is generated. The person who created your user account must send you the username, temporary password, and your test center Site ID. You must login to Connect with your username, temporary password and Site ID.

  1. Navigate to the Pearson VUE Connect URL The Connect Login page appears. Connect login page, for first time user.

  2. The first time you access the Connect portal, you must consent to Pearson VUE's use of cookies by clicking the I understand button. Cookie opt-in message.

You must consent to Pearson VUE's use of tracking cookies in order to use the Connect portal.

  1. Enter your Username, one-time Temporary Password, and your Test Center Site ID.

  2. Click Log in.

A message tells you, you must now click the activation link in the email associated with your account. New user must use email error message.

Create Security Questions

Once you have logged on to Connect with your username and temporary password, a system generated email is sent to the email address on file for your user account. You must click the link in the new user email to set up your security questions and set your password. The security questions are used to unlock your account if you cannot remember your password.

  1. Locate your account created email and click the link to complete the account creation. New Connect user email.

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The only way to access the first time user Security Questions configuration screen is by clicking on the email link. The email link is only valid for 7 days. If you cannot find the system generated email or you try and access Connect eight or more days after the email was generated, you have several options.

  • If you remember your one-time password you may enter your Username, one-time password and Site ID and click Log in. This triggers a new email.

  • Use the Forgot my password link on the login page, enter your Username and Site ID and click Retrieve password. This triggers a new email.

  • As a last resort you may contact your Test Administrator or VSS to reset your account which will also trigger a new email.


  1. Select a question from the Question 1 drop-down list. Enter sercurity questions to set up Connect account.

  2. Type the answer to the security question in the first Answer field.

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The answers are not case sensitive. There are no limits to the answers you must provide, but you should try and keep your answers simple because you must remember what you typed in order to unlock your account if you cannot remember your password.


  1. Select a question from the Question 2 drop-down list.

  2. Type the answer to the security question in the second Answer field.

  3. Click Next.

Password setup

You must create a strong password. The password you establish will be used to login to the Connect portal, all VUE Testing System (VTS) applications, and the VSS website. You must change your password every 60 days using the VSS website, Connect, or the VTS applications login screens.

  1. You must create a Password. Enter your Password and Confirm your Password. Create Connect account password.

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Strong Passwords are required. A password must adhere to the following rules:

  • Minimum 8 characters

  • Must contain three of the following:

    • Uppercase English letters (A, B, C, ... Z)

    • Lowercase English letters (a, b, c, ... z)

    • Westernized Arabic numerals (0, 1, 2, ... 9)

    • Special Characters (&, *, %, etc.)

  • Cannot contain your username

  • Must be updated every 60 days

  • Cannot be repeated within a 366 day period

e.g., PCuser_1, Run&Jump, U8Lunch


  1. Click Submit.

  2. Now you can logon to the Connect portal using your username, password, and Site ID. See Login to Connect for details.