Support contacts

For technical support issues:

1. Problems with installing hardware or software
2. Problems with downloading exams
3. Technical difficulties
4. Product or service issues

For all technical difficulties such as those listed above, users should visit the www.pearsonhelp.com website. 

This site allows you to connect with a remote operator to receive support, use Live chat to connect with a VUE Support Specialist, locate the region-specific phone numbers to call and speak with a VUE Support Specialist, as well as other support links.

For non-technical support issues:

1. Exam registration issues
2. Case Reports requiring immediate attention
3. Procedural questions
4. Help on maintaining your schedule
5. See the Contact Support document for phone numbers

For sales issues:

1. New site sign-up issues
2. Contract issues

For any sales or contract issues, see the Become a test center Contact Channel Sales page on the Pearson VUE website. Click the New test center inquiries button and click on the desired Region. All the email and telephone numbers for the region are listed in that section. 

For documentation and support issues:

1. Case reporting and tracking see the ServiceDirect application in this Connect portal
2. Application updates, see the Site system information application in this Connect portal
3. Frequently asked questions, see the Knowledge Base articles within ServiceDirect application in this Connect portal
4. Marketing materials, see the test center marketing page on the Pearson VUE website