Forgot password

If you forget your password or need to reset your password, you may use the Forgot Password feature on the login page to update your password.

  1. On the Pearson VUE Connect Login page, select the I forgot my password link. Click to view the screenshot.Click to view the screenshot.

    Login to Connect portal.

  2. The Forgot password page opens. Click to view the screenshot.Click to view the screenshot.

    Forgot password page.

  3. Enter your site Username and Site ID, and then select Verify. You have two options for resetting your password.

Note iconNote

If you attempt to reset your password more than three times within a 24 hour period, a message notifies you that your password was already reset 3 times in the past 24 hours, and you should contact your administrator for help. Only three password resets are allowed per day using the self service password reset feature on the Log in page. You must contact your site administrator or VSS to reset your account if you cannot remember your password after your third attempt. Click to view the screenshot.Click to view the screenshot.

Only one password reset is allowed per day message.
  1. Select the Answer your security questions option. 
    1. Enter the Answers to Question 1 and Question 2. Click to view the screenshot.Click to view the screenshot.

      Select the Answer your security questions option and enter answers to your security questions.

    2. Select the Reset password button.
  2. Select the Send an email to (email address) option.
    1. Select the Reset password button. Click to view the screenshot.Click to view the screenshot.

      Select Send an email to your email address.

    2. You are returned to the Log in page and a message notifies you that you will receive an email with a link to reset your password. Click to view the screenshot.Click to view the screenshot.

      If you provided a valid username, you will receive an email containing a link to reset your password.

    3. Locate the Connect Password Reset email and select the link to reset your password. Click to view the screenshot.Click to view the screenshot.

      Connect password reset email.

  3. Enter your New Password and Confirm the New Password, and select Submit. Click to view the screenshot.Click to view the screenshot.

    Reset new Connect password.

Note iconNote

Strong Passwords are required. A password must adhere to the following rules:

  1. Minimum 8 characters
  2. Must contain three of the following:
    1. Uppercase English letters (A, B, C, ... Z)
    2. Lowercase English letters (a, b, c, ... z)
    3. Westernized Arabic numerals (0, 1, 2, ... 9)
    4. Special Characters (&, *, %, etc.)
  3. Cannot contain your username
  4. Must be updated every 60 days
  5. Cannot be repeated with a 366‐day period

e.g., PCuser_1, Run&Jump, U8Lunch

If you try and reuse a previous password, the following error is displayed. Click to view the screenshot.Click to view the screenshot.

Connect password cannot be changed on reset.

You are returned to the Login page. A message states the password was successfully changed for site xxxxx. Click to view the screenshot.Click to view the screenshot.

Connect password successfully reset.

If you forgot your username, follow the instructions in the Forgot Username topic.

  1. Login to the Connect portal following the instructions in Login to Connect.

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